Cancellation Policy

  • Orders can be cancelled before they are processed or shipped.
  • Customers should contact us as soon as possible with their order number to request a cancellation.
  • Once an order has been shipped, cancellation is generally not possible.
  • Food, perishable, opened, or hygiene-sensitive products may not be eligible for cancellation, return, or refund.
  • If a cancellation is approved after payment, the refund will be made through the original payment method where possible.
  • Refund processing time may depend on the payment provider or bank.
  • Egyptian Treasures may cancel an order if a product is unavailable, payment cannot be confirmed, incorrect information is provided, or another valid issue prevents fulfillment.