Terms and conditions
Welcome to Egyptian Treasures. These Terms and Conditions govern your use of our website, egyptian-treasures.com, and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. General
Egyptian Treasures offers a selection of Egyptian food products, supermarket products, spices, nuts, coffee, beauty and personal care products, and other products available through our website.
We reserve the right to update, modify, or replace these Terms and Conditions at any time. Any changes will take effect when posted on this website.
2. Products and Product Information
We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate. However, we cannot guarantee that all information is completely error-free.
Product packaging, ingredients, appearance, and specifications may change from time to time. Customers are responsible for reviewing product information and ingredients before consumption or use.
If you have a food allergy, intolerance, or other concern regarding a product, please contact us before placing your order.
3. Orders
By placing an order, you are making an offer to purchase the selected products. All orders are subject to acceptance and product availability.
We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized activity
- Errors in the order or payment information
- Restrictions relating to shipping or customs regulations
If we cancel an order after payment has been received, we will contact you regarding the cancellation and any applicable refund.
4. Prices and Payment
All prices are displayed in the currency selected or shown on our website and may be changed at any time without prior notice.
Any applicable shipping charges, taxes, duties, or other fees will be handled as indicated during checkout or in accordance with the applicable laws and regulations.
We currently accept the payment methods made available at checkout, including PayPal, InstaPay, and bank transfer where applicable.
Orders paid by bank transfer may not be processed until payment has been received and confirmed.
5. International Orders
Egyptian Treasures may offer shipping to multiple countries. Customers are responsible for ensuring that the products they order are permitted to be imported into their destination country.
The customer may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are not under our control unless expressly stated otherwise.
We cannot be held responsible for delays, refusals, seizures, or additional charges caused by customs authorities or other government agencies.
6. Food and Perishable Products
Some of our products are food items or products with limited shelf lives. We take reasonable care in storing and preparing orders for shipment.
Customers are responsible for providing a correct delivery address and ensuring that someone is available to receive the delivery where necessary.
Because food products may be perishable or sensitive to storage conditions, returns and cancellations are subject to the conditions described in our Cancellation Policy.
7. Shipping and Delivery
Shipping times are estimates only and may vary depending on the destination, carrier, customs clearance, weather, public holidays, and other circumstances outside our control.
Please refer to our Delivery Policy for further information regarding shipping and delivery.
8. Cancellations, Returns, and Refunds
Cancellations and refund requests are handled in accordance with our Cancellation Policy.
Due to the nature of certain food, perishable, personal care, and hygiene products, some products may not be eligible for return or refund once they have been shipped, delivered, opened, or used.
Nothing in these Terms and Conditions is intended to limit any mandatory consumer rights that apply under applicable law.
9. Customer Responsibilities
You agree to provide accurate, complete, and current information when placing an order.
You are responsible for:
- Providing a correct shipping address and contact details
- Checking that the products ordered are suitable for your intended use
- Reviewing ingredient and product information
- Complying with applicable import and customs requirements in your country
10. Intellectual Property
All content on this website, including text, images, logos, product descriptions, graphics, and other materials, is owned by or used with permission by Egyptian Treasures and may not be copied, reproduced, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Egyptian Treasures shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase of our products.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.